Refund policy
TRD SPORT RETURN & REFUND POLICY
We want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return within 30 days of receiving your order.
RETURN ELIGIBILITY
To be eligible for a return, the item must be in the same condition in which you received it, unused, unworn, and in its original packaging. All original tags, accessories, manuals, and components must also be included.
A receipt or proof of purchase may be required.
To request a return, please contact us at:
admin@tradentional.com
Please do not send products back without contacting us first. If your return is accepted, we will provide you with return instructions and the appropriate return address.
Items returned without first requesting a return may not be accepted.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your product arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at admin@tradentional.com.
Please include your order number, a description of the issue, and photos or videos showing the problem when applicable.
We will review the situation and work to provide an appropriate solution.
NON-RETURNABLE ITEMS
Certain products may not be eligible for return, including:
* Items that show signs of use, wear, damage, or improper handling.
* Products returned without their original packaging or included accessories.
* Personalized or custom-made products.
* Gift cards.
* Final-sale items when clearly identified as final sale at the time of purchase.
If you have questions about whether a specific product can be returned, please contact us before initiating the return.
EXCHANGES
If you would like a different product, size, or variation, please contact us.
When applicable, the fastest way to receive a different item is to return the original item according to our return procedure and place a new order after the return has been approved.
RETURN SHIPPING
Return shipping costs may be the responsibility of the customer unless the product was received damaged, defective, or incorrect.
Return shipping instructions will be provided after your return request has been reviewed and approved.
Original shipping charges, when applicable, are generally non-refundable unless the return is due to an error on our part.
REFUNDS
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow additional processing time for your bank or credit card provider to post the refund to your account.
ORDER CANCELLATIONS
If you need to cancel or modify an order, please contact us as soon as possible at admin@tradentional.com.
We cannot guarantee that an order can be canceled or modified once it has entered processing or has been shipped.
CONTACT US
For questions regarding returns, refunds, damaged products, or exchanges, please contact:
TRD SPORT
Email: admin@tradentional.com